Terms and Conditions

These Terms and Conditions govern the rights and obligations between the seller and the buyer in connection with the sale of goods through the online store www.ouk.cz, as well as orders placed by e-mail, telephone, or on the basis of an individual quotation, unless otherwise agreed in writing between the parties.

1. Seller Identification

LANATURIA s.r.o.
Company ID: 05047056
VAT ID: CZ05047056
Registered office: Růžová 972/1, Nové Město, 110 00 Prague 1
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 257519

Business premises and return address:
LANATURIA s.r.o.
Přílepy 388
769 01 Přílepy u Holešova
Czech Republic

E-mail: info@ouk.cz
Website: www.ouk.cz

2. Introductory Provisions

These Terms and Conditions govern the mutual rights and obligations of the seller and the buyer arising in connection with the conclusion of a purchase agreement or a contract for work, where the subject of the contract is custom manufacturing, modification, or installation of goods.

The buyer may be either a consumer or a business customer. A consumer is a natural person who concludes a contract with the seller outside the scope of their business activity or independent profession. A business customer is a person who concludes a contract in connection with their business activity or independent profession.

Provisions intended exclusively for consumer protection shall apply only to buyers who are consumers. In relation to buyers acting as businesses, these Terms and Conditions shall apply accordingly unless otherwise agreed between the parties.

Any provisions agreed in the purchase agreement, order, order confirmation, or individual quotation shall prevail over these Terms and Conditions.

3. Products and Custom Manufacturing

The seller primarily offers vehicle conversion systems, sliding trays, elevated platforms, sleeping systems, bike mounts, bicycle transport accessories, and other products intended mainly for Mercedes-Benz V-Class, Vito, EQV, Marco Polo vehicles and other vehicles according to the specific offer.

Part of the product range may be manufactured, modified, or configured according to the buyer’s requirements. Goods manufactured to order or adapted to the buyer’s personal needs include, in particular, products manufactured or modified according to a specific vehicle type, requested configuration, dimensions, intended use, installation requirements, or an individual agreement with the buyer.

For custom-made products, individually configured goods, and installation services, technical specifications, delivery times, installation methods, and prices may be agreed individually.

4. Conclusion of the Contract

The contract may be concluded through the online store, by e-mail, by telephone, or on the basis of an individual quotation issued by the seller.

All product presentations on the website are for informational purposes only, and the seller is not obliged to conclude a contract regarding goods displayed on the website. Section 1732(2) of the Czech Civil Code shall not apply.

When placing an order through the online store, the buyer submits the order by clicking the button “Order with obligation to pay” or a similar button clearly indicating the obligation to pay.

Before submitting an order, the buyer has the opportunity to review and correct the information entered in the order. The seller considers the information provided by the buyer to be accurate.

The seller shall confirm receipt of the order by e-mail. The contractual relationship is established upon delivery of the order confirmation to the buyer or by any other explicit confirmation of acceptance of the order by the seller.

For individual orders, custom manufacturing, or installation services, the contract may also be concluded by the buyer’s acceptance of a quotation, payment of a deposit, or any other demonstrable acceptance of the offer.

The seller is entitled to request additional information from the buyer, confirmation of the order, or clarification of technical specifications, especially in the case of custom manufacturing, installation services, or high-value orders.

5. Prices and Payment Terms

Product prices are listed on the seller’s website. For products sold through the online store, prices are stated including VAT unless otherwise specified.

For individual orders, custom manufacturing, installation services, transportation outside standard delivery services, or international deliveries, prices may be determined through an individual quotation.

The purchase price and any costs associated with transportation, packaging, installation, or additional services may be paid by the buyer using, in particular:

• bank transfer to the seller’s account,
• payment card,
• a payment gateway, where available,
• any other method specified in the order or individual quotation.

The seller is entitled to require payment in advance, particularly for custom manufacturing, individually configured products, high-value orders, international deliveries, or products that are not regularly kept in stock.

For custom manufacturing, the seller is entitled to request a deposit of up to 100% of the order value. The amount of the deposit and its due date shall be specified in the order, order confirmation, or individual quotation.

Unless agreed otherwise, the purchase price is payable before the goods are shipped or before manufacturing or installation begins. The buyer’s payment obligation is fulfilled when the relevant amount is credited to the seller’s bank account.

In the event of an obvious pricing error, particularly due to typographical errors, calculation errors, or technical system errors, the seller is not obliged to deliver the goods at the incorrectly stated price. In such a case, the seller shall inform the buyer and offer to conclude the contract at the correct price.

The seller shall issue a tax document (invoice) to the buyer and generally send it electronically to the buyer’s e-mail address.

6. Delivery, Shipping and Installation

Goods shall be delivered using the method selected by the buyer in the order or otherwise agreed individually with the seller.

Information regarding available delivery methods, shipping costs, and estimated delivery times is provided in the online store or in an individual quotation.

For custom manufacturing, individually configured products, and installation services, the stated delivery times are indicative unless expressly agreed otherwise. Delivery times may reasonably change due to manufacturing capacity, material availability, transportation issues, the need for additional information from the buyer, or changes requested by the buyer.

Costs associated with transportation, installation, servicing, or personal installation outside the seller’s premises shall be charged according to an individual quotation.

If a specific transportation or installation method is requested by the buyer, the buyer shall bear any additional costs associated with such method.

The buyer is obliged to accept delivery of the goods. If the buyer fails to accept delivery, the seller is entitled to reimbursement of costs associated with repeated delivery attempts, storage, or return of the shipment.

Upon receipt of the shipment, the buyer is obliged to inspect the packaging and immediately notify the carrier of any visible damage and, where possible, document such damage. This does not affect the buyer’s rights arising from defective performance.

In the case of installation services, the buyer shall provide the seller with access to the vehicle, necessary cooperation for the installation, and accurate information regarding the vehicle and its technical condition.

The buyer is obliged to inspect the visible condition of the goods and completed installation immediately upon delivery or completion of installation. Any apparent defects should be reported to the seller without undue delay.

7. Order Cancellation and Cancellation of Custom Manufacturing

The buyer may request modification or cancellation of an order until the goods are handed over for shipment or until manufacturing, modification, or preparation of custom-made goods has commenced. The seller shall confirm whether modification or cancellation is still possible.

For custom-made products, individually configured goods, or installation services, an order may only be cancelled after confirmation and commencement of production, material procurement, component preparation, or reservation of an installation date upon agreement with the seller.

If a custom manufacturing order is cancelled after production has commenced, materials have been ordered, components prepared, or other demonstrable work has been performed, the seller is entitled to reimbursement of incurred costs, completed work, and any damages resulting from the cancellation.

8. Consumer Right of Withdrawal

If the buyer is a consumer and the contract was concluded remotely, the buyer has the right to withdraw from the contract without stating a reason within 14 days from receipt of the goods, unless the law excludes such right of withdrawal.

The withdrawal period begins on the day the goods are received. If the contract concerns several types of goods or delivery in several parts, the withdrawal period begins upon receipt of the final delivery.

The buyer acknowledges that, pursuant to Section 1837 of the Czech Civil Code, it is not possible to withdraw from a contract for the supply of goods manufactured according to the buyer’s specifications or clearly personalized to the buyer’s needs.

Accordingly, the right to withdraw from the contract without stating a reason does not apply, in particular, to custom-made products, products modified according to the buyer’s requirements, individually configured vehicle conversion systems, sliding trays, elevated platforms, sleeping systems, bike mounts, or other products adapted to a specific vehicle, requirements, or needs of the buyer.

Notice of withdrawal may be sent by the buyer to info@ouk.cz or in writing to: LANATURIA s.r.o., Přílepy 388, 769 01 Přílepy u Holešova, Czech Republic.

If the buyer validly withdraws from the contract, the buyer shall return or hand over the goods to the seller without undue delay, no later than 14 days from the withdrawal.

The buyer shall bear the direct costs associated with returning the goods to the seller, including cases where the nature of the goods prevents return by ordinary postal services.

The seller shall refund all payments received from the buyer within 14 days of withdrawal, using the same payment method used by the buyer unless otherwise agreed. The seller is not obliged to issue the refund before receiving the returned goods or proof that the goods have been sent back.

The buyer shall be liable for any decrease in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.

If a gift was provided together with the goods, the buyer is obliged to return the gift together with the goods in the event of withdrawal from the contract.